Can I have more discount on multiple or bulk orders?

We have tried the best to make most dresses in reasonable and affordable price. To make every girl will have their flattering styles on their event, we are glad to do a deal on the bulk orders according to the amount and quantity. For more discount details, please contact our online assistant or email us.

Can I amend the order?

To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. In order to make the order arrive by schedule, orders will be processed after confirmation or no query submitted in 12 hours from the confirmation email. Please understand that orders once been processed are not easily or possible to amend due to schedule, material and tailoring cost.

I would like to cancel my order.

Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

What are special requirements?

If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.

How do I check the order status?

Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact us online for further details.

How long is the shipping time?

Every order here will be promised with safe and door to door service. It will get to your house in about 5 days after dispatching. Please understand that the estimate arrival date can not be as reliable as you expect when there is holiday, unexpected horrible weather or other things may affect the delivery service.

Can I change the delivery address after the order was placed?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.

Can i return the dress when i receive it?

You can return the dress and get refund if there is anything wrong with the dress you received.

I returned the dress,when can i receive the refund?

We will arrange the refund upon receiving the dress you return.Generally,you will have the refund in about 2-5 days.

Where should i return my dress?

You need to contact our service team to get a return form before you return the items.Please don’t return it to the address on the parcel.

Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Norvenia.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Where can I redeem my voucher or discount code?

During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.

Why I can't type in or apply a coupon?

If you can't type in, kindly check firstly you have finished all info needed before, like shipping address, shipping options, and payment method.
If you have entered all of this info but can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.

Can I have multiple color and size ordered for the same style?

We can provide the dresses and gowns in every size and color listed, even personal size. Do not worry about the stock, our salon tailors are experienced to provide large quantity for your big party.

Can we have the dress slightly altered?

If you want the dress with personality, we can help to alter the dress a bit for you, please contact us online or email us your ideas, we will try the best to meet your request.

How can you make sure the returned-order exactly the same with previous ones?

Due to many special orders are hand made, slight deviation of colors and details are inevitable between your returned orders, but there is way to fix it. You are required to provide pictures of dresses you received, so that orders can be match easily.

How can I make sure the size and color work perfectly for me?

We understand that every dress can be very important to help you stand out. To have a perfectly fitted dress, please select your size exactly according to the size chart or tell us your exact size when you order. Color can be slightly different because of your monitor, photography light and surrounding, we suggest you get the fabric samples on the site to help you decide.

Can I have a dress which is not on the site?

If you have got a design in mind or see some fantastic dresses other resources, please let us know, just show us the pictures, we will check with our skilled tailors and provide you quotation within 12 hours.

Do I have to be a member to buy here?

You can also order here as guest. But to have account is easier to track your order, save frequent addresses and submit tickets. You can easily create your account here in minute.

How do I reset my password?

Simply follow the Forgotten Password instructions. For security reasons, we cannot send you your password via email. You will get reset account link by email, and follow that link to reset the password. If email not received, please contact us to have our technology department manually reset that for you.

How do I change the account email address?

To make sure the account in secure condition, you are not allowed to amend the registered email address, but you can tell us the email address you want to use, we will record that and update the order status with that address.

If have any questions about my order,what should i do?

In your account ,you can check your order status in “My order”.If you have any questions about your order upon receiving it,You can send us an Email. Our service team will reply you within 24 hours.